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Cedric, the human resources manager at Albuquerque Metals, commits 15 percent of his department's budget to develop a new program for bringing minority and female interns into the company. Which of the following roles is Cedric performing?


A) resource allocator
B) entrepreneur
C) monitor
D) figurehead

E) B) and D)
F) A) and B)

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Which of the following Equal Employment Opportunity (EEO) laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin and covers a wide range of employment decisions, including hiring, firing, pay, promotion, and working conditions?


A) Age Discrimination in Employment Act
B) Title VII of the 1964 Civil Rights Act
C) Equal Pay Act
D) Americans with Disabilities Act

E) C) and D)
F) A) and D)

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A male manager stands, smiling, as a worker from another unit makes a remark to his female subordinate about her appearance that she considers to be sexually demeaning. This male manager has exhibited


A) a hostile work environment.
B) the glass ceiling.
C) the similar-to-me effect.
D) the salience effect.

E) None of the above
F) All of the above

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A person's confidence and faith in another person's goodwill is called


A) trust.
B) esteem.
C) ethics.
D) moral scruple.

E) None of the above
F) C) and D)

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Bradley is the director of talent management at a laboratory. At a staff meeting, when he suggests allocating more funds for diversity training, one of his peers disagrees. "We've already had sensitivity training about racism in the workplace, and we participated in a job fair that encourages women to pursue careers in science and technology," the woman says. "And we haven't had much employee turnover this year, so there's no need to budget for additional diversity training next year." What is the best way for Bradley to respond to these comments?


A) I agree. Diversity training varies little from year to year.
B) I agree. Racism and sexism are the two most important aspects of workplace diversity.
C) I disagree. Other forms of diversity exist, and it's important that staffers understand them.
D) I disagree. There can never be enough money devoted to diversity training.

E) A) and C)
F) B) and D)

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Why are managers a vital stakeholder group? Based on your own experiences as a manager, employee, or student, do you believe that managers focus enough on their responsibilities to other stakeholders? If you wish, provide examples from your own experience.

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Student examples will vary. A sample ans...

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Felicia, who is vice president of talent management for a large manufacturer, works with suppliers and labor unions to support and encourage the effective management of diversity. What role is Felicia performing?


A) figurehead
B) disturbance handler
C) negotiator
D) business partner

E) A) and B)
F) A) and C)

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"A grouping of people based on some shared characteristic such as national origin, language, or culture" refers to


A) diversity.
B) minority.
C) ethnicity.
D) disability.

E) A) and C)
F) B) and D)

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Senior management of a restaurant chain decides to cut the workforce by 15 percent. Which of these groups is most likely to respond positively to this news?


A) stockholders
B) managers
C) employees
D) customers

E) None of the above
F) All of the above

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It was considered ethical and legal to acquire and possess slaves in ancient Rome and Greece. Today, however, slavery is considered both unethical and illegal. This implies that


A) ethics and laws can be fixed or flexible principles depending on the situation.
B) ethics are always fixed but law is always flexible.
C) neither laws nor ethics are fixed principles.
D) ethics are always flexible, but law is always fixed.

E) B) and C)
F) A) and C)

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The increasing racial and ethnic diversity of the workforce and the population as a whole underscores the importance of effectively managing diversity.

A) True
B) False

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The term "diversity" refers to differences in gender and age, but not to those in sexual orientation.

A) True
B) False

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Which of the following emanate from laws, customs, and practices, and from unwritten attitudes, values, and norms that influence how people interact with each other?


A) professional ethics
B) chain ethics
C) business ethics
D) societal ethics

E) None of the above
F) A) and C)

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Which of the following refers to the invisible barriers that prevent minorities and women from being promoted to top corporate positions?


A) gender limit
B) flight grounder
C) invisible cliff
D) glass ceiling

E) A) and B)
F) A) and C)

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Amethyst Corporation's employees practice a variety of religions. The CEO of Amethyst wants suggestions from managers about how to be flexible when interacting with employees of different religions. Which of these would be a reasonable suggestion for a manager to make?


A) "Give employees special bonuses during religious festivals."
B) "Allow employees to hold religious services in the office."
C) "Conduct mandatory company-wide prayer breakfasts."
D) "Allow employees to have time off for religious observances."

E) A) and D)
F) A) and C)

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Dontay is the social media manager at the corporate headquarters of a large hotel chain. In a meeting, another manager suggests that Dontay should tell his employees to create fake reviews of competing hotels. "Tell them to make up fake names and say that the other hotels have bedbugs and that the staff is rude," the other manager says. "We need to improve occupancy or the stock price will fall." Why is this suggestion a bad idea?


A) It violates societal ethics.
B) It may violate international law.
C) Dontay's coworkers dislike the idea.
D) The plan wouldn't affect the stock price.

E) A) and C)
F) A) and B)

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It has been said that managing diversity makes good business sense. Do you agree or disagree with this statement? Defend your argument with either pros or cons.

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Student arguments will vary. A sample an...

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Standards that govern how members of a particular community deal with each other in matters involving issues such as fairness, justice, poverty, and the rights of the individual are ________ ethics.


A) fundamental
B) professional
C) individual
D) societal

E) A) and B)
F) C) and D)

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The news media often reports when a CEO is accused of making a sexist remark or being a poor steward of the company's money. However, those same news media rarely report when an entry-level employee faces the same accusations. The actions of top managers such as CEOs are scrutinized so closely for ethical lapses because


A) business schools teach CEOs how to act unethically.
B) union rules protect workers from ethics-related charges.
C) their actions represent the values of their organizations.
D) their high salaries let them afford the potentially hefty fines.

E) All of the above
F) A) and C)

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Which of the following employment opportunity laws prohibits discrimination and allows for the awarding of punitive and compensatory damages, in addition to back pay, in cases of intentional discrimination?


A) Equal Pay Act
B) Age Discrimination in Employment Act
C) Pregnancy Discrimination Act
D) Civil Rights Act

E) A) and C)
F) A) and B)

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